ARGUMENTUM ESSENTIAL TERMS OF REFERENCE


  1. TRUST AS BASIS OF CONTRACTUAL RELATIONSHIP

    1. The proposed appointment will be established through a contractual agreement, but will be based on trust and reasonableness between the client and Argumentum.

    2. Breach of contract or breach of trust may give rise to a termination of the contractual relationship.

  2. COLLABORATION REQUIREMENTS: COMMUNICATION PLAN

    1. Outcomes could be adversely affected if all relevant information known to the client is not communicated to Argumentum.

    2. Argumentum’s means to render the proposed services are typically heavily dependent on client representative(s) to provide specific information, feedback, inputs, instructions and guidance, without which the quality of assessments and advice could be severely diminished, timelines protracted, costs escalated, and situation-sensitive opportunities missed.

    3. The common best interests of the client and Argumentum as committed consultant are best served when a Communication Plan is agreed upon and responsibly managed.

    4. The Communication Plan aims to consistently maintain certain turnaround times between nominated representatives acting as accountable points of contact.

  3. INSTRUCTION REQUIRED TO PROCEED

    1. The client is advised to formally accept this proposal; which will immediately trigger commencement of the next Phase as per the proposed Project plan.

    2. The instructions, as approved, will form the basis of invoicing calculations.

  4. MATERIAL VARIATIONS TO BE APPROVED

    1. Prior approval for material variations will  be sought from client, unless otherwise agreed.

  5. PAYMENT OF ACCOUNTS

    1. Accounts are payable on delivery of invoice, unless agreed otherwise, upon acceptance of proposal.

    2. Late payments may give rise to a suspension of services.

    3. Non payments are strictly enforced.

  6. COMPLAINTS AND DISPUTES

    1. In the event that the client or Argumentum feels aggrieved by any aspect of the contractual or trust relationship, such grievance should preferably be resolved through the Communication Plan as first port of call.

    2. Unresolved disputes may be referred to independent adjudication through a process to be agreed.